Return and Cancellation Policy

Return

ra.parts parts are returnable provided they have not been installed, used, or damaged and are returned within 5 days of receiving your order. You will lose shipping (actual shipping charges if you received free shipping), and there will be a Restocking Fee of 20% (10$ minimum) on ALL returned parts. Parts returned used or incomplete, or parts returned to a different address will receive no refund. Parts that are returned as wrong parts or defective are subject to a full restocking fee. Parts returned as wrong parts or defective will be subject to the rules above. Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded. Parts returned after 30 days will not be refunded. No exceptions. Please keep your tracking information and send a copy of your tracking number to sales@ra.parts; this is your proof of return.

Refund

Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered.  You will receive a "credit approved" e-mail the day your refund is processed.  If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.

Cancellation policy

The customer has a right to cancel an order if the order has not been shipped yet. If the status of the order is showing as "Paid," then the customer has a right to cancel the order and will receive a full refund without any charges. If the order has being shipped already, you can request a "Return." Please refer to the Return Policy.